Legal

Privacy Policy

Last updated: April 2026

Helppa ("we", "our", or "us") operates the Helppa scheduling assistant service, accessible at helppa.io and app.helppa.io. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using Helppa, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information to provide and operate the service:

• Google account information — your email address and display name, obtained when you sign in with Google.
• Google Calendar data — your free/busy availability, used solely to find open meeting slots and create calendar events on your behalf. We do not read the title or details of existing events.
• Chat content — when a guest opens one of your scheduling links and talks to Jane, we store the messages exchanged in that chat session so the conversation can resume on refresh and so you can review it from your dashboard. We do not read your Gmail or any other email account.
• Usage data — basic logs such as the number of scheduling sessions started and meetings booked, used for service operation and monitoring.

2. How We Use Your Information

We use the information we collect exclusively to operate the Helppa scheduling service:

• To present scheduling links and let guests chat with Jane to book meetings with you.
• To check your calendar availability and propose meeting times.
• To create calendar events on your calendar when a guest confirms a time.
• To send transactional emails on your behalf — booking confirmations to you, and invitations when you add a teammate who isn't a Helppa user yet.
• To deliver service notifications in your dashboard.

We do not sell your data, use it for advertising, or share it with third parties for any purpose other than operating the service.

3. Google API Scopes

Helppa requests the following Google API permissions when you connect your account:

• Gmail — send on your behalf — used only to send transactional emails from jane@helppa.io: booking confirmations to you and invitations to teammates you add. Helppa never reads your Gmail inbox.
• Google Calendar — read/write — to check your availability and create meeting events when a guest books through your scheduling link.

Helppa's use of data obtained via Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

4. Data Storage and Security

Your OAuth tokens and configuration are stored securely on our servers and are never shared or exposed. We use industry-standard encryption in transit (HTTPS/TLS) for all data. Access to stored credentials is restricted to the service processes that require them.

We retain your data for as long as your account is active. You may request deletion at any time by contacting us at jane@helppa.io.

5. Third-Party Services

Helppa uses the following third-party services to operate:

• Google (Gmail & Calendar API) — for calendar access and email sending.
• Anthropic Claude — to power the AI chat that talks to your guests. Each chat turn is sent to the Claude API for response generation; Anthropic's Privacy Policy applies to that processing.

6. Your Rights

You have the right to:

• Access — request a copy of the data we hold about you.
• Deletion — request that we delete your account and associated data.
• Revoke access — disconnect Helppa at any time via your Google account permissions page. Revoking access stops all scheduling activity.

To exercise any of these rights, contact us at jane@helppa.io.

7. Children's Privacy

Helppa is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact

If you have any questions about this Privacy Policy, please contact us at jane@helppa.io.

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This policy applies to the Helppa service operated by Helppa. By using the service you acknowledge that you have read and understood this policy.